FAQ's

1.What is your return policy?
We don't accept refund. Exchange request must be made in 7 days of receipt of the item and shipping & handling cost should be paid.Find more informations on return policy page.

2.Do you combine shipping? can i collect the items and get postage discount?
yes.if all items you bought and paid within 10 days，you can get items combined and shipping discount. please read more details about discount on Postage chart page.

3.When can I expect my order to arrive?
For normal evening dresses it takes usually 5-7 working days. Exclusive dresses 25 working days.In case of your item be inspected at customs it will take another 10 days. So if you don't get your dress within 15 or 35 days, please contact us as soon as possible.

4.How much is the tax and custom?
You do not need pay the TAX or the customs for the low value items like the dress you purchased from us. And in most cases the customs officer do not check the value of small parcel. but,if you are not lucky enough you will be charge 20USD approximately,and this possibility is very small, low than 1%.

5.I bought wrong size or wrong colour, can i change it?
Yes. We offer exchange, but you have to pay the handling fee for 36USD. You should contact us first within 7 days you received the dress, then fill a table that we send you.Send the dress back, pay the shipping cost yourself.  As we received the returned dress,we will send you another one. Exchange could be taken 15-30 days.

6.How much is the dress made to measure?
The additional charge is 50USD .Please let us know your measures.

7.The dress is too long and too short for me,can you alter the length for me?
Yes.it costs 20USD or 30USD extra.

8. can you make the dress to other color than it on the picture for me?
yes,it costs 50USD extra. Please contact us first.You can also send us the color sample.We have to confirm,if we have the same fabric in this color.

9.can you make dresses in other design?
Yes.Please mail us.

10.I'm retailer,i want to buy some of you dresses in different designs.can you give me a better price?
Yes.Please mails us.